> ## Documentation Index > Fetch the complete documentation index at: https://docs.sinarcloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Orders > Track your VPS orders, learn what each order status means for your balance, and deploy or cancel orders that are still reserved. Every VPS you create in the console starts as an order. The order records the configuration you chose, reserves the price from your balance, and tracks the deployment until your server is running. To see your orders, open **Orders** under **Account** in the console sidebar. ## How orders use your balance When you click **Create VPS** on the **Review** step of [Create a VPS](https://docs.sinarcloud.com/vps/create.md), the **Confirm your order** dialog shows the **Order total**, your **Wallet balance** and your **Balance after order**. When you click **Proceed**, the console creates one order and reserves the order total from your balance. The total is the price of the billing period you chose, plus any setup fee, minus any discount. Reserved money stays in your account, but you cannot spend it on anything else. The console then starts the deployment right away. When your server has been created, SinarCloud charges the reserved total and the order changes to **Provisioned**. If you cancel the order or the deployment fails, the total returns to your available balance. If your available balance is lower than the total, the console does not create an order and reserves nothing. Instead, the **Confirm your order** dialog shows **Insufficient balance** and the amount you need to top up. Click **Top up wallet** to pay by QRIS. The **Add credit** dialog opens over the same page with the missing amount filled in, rounded up to the next Rp 1,000. If you are short by less than Rp 15,000, the smallest top-up, it fills in Rp 15,000 instead. It never fills in more than Rp 10,000,000, the QRIS limit for one payment. After your payment arrives, click **Back to your order**, then click **Proceed**. See [Add balance](https://docs.sinarcloud.com/billing/top-up.md). On the **Billing** page, a line below **Current Credits** shows how much of your balance is reserved. The **Transactions** tab lists each order as a **Server order** entry. Its status reads **Processing** while the money is reserved, **Paid** once your server is created, and **Cancelled** if the money was returned. Returned money appears as a separate **Refund for cancelled order** entry. Renewing an existing server does not create an order. See [Renewals and expiry](https://docs.sinarcloud.com/vps/renewals.md). ## Order statuses | Status | What it means | Your money | | - | - | - | | **Pending payment** | A short step while the order is being placed. You normally do not see it. | Nothing is reserved or charged. | | **Funds reserved** | The total is reserved from your balance, but the deployment has not started. You can deploy or cancel the order. | Reserved until you deploy or cancel. Not charged. | | **Provisioning queued** | The deployment has started and your server is being built. | Still reserved. Not charged. | | **Provisioned** | Your server was created. | Charged. | | **Provisioning failed** | The deployment did not finish. | Returned to your balance, or held until the SinarCloud team checks the order. See [When a deployment fails](#when-a-deployment-fails). | | **Cancelled** | The order was cancelled before deployment, by you or by the SinarCloud team. No server was created. | Returned to your balance. | | **Payment failed** | The order could not be paid, and no server was created. You normally do not see it, because the console does not place an order that your balance cannot cover. | Nothing is reserved or charged. | If an order stays in **Pending payment** or shows **Payment failed**, check your balance on the **Billing** page or [contact support](https://docs.sinarcloud.com/help/support.md) with the order ID. Some plans can be ordered only once, or a limited number of times, per account. The VPS catalog and the plan table in [Create a VPS](https://docs.sinarcloud.com/vps/create.md) say so, for example **1 per account**. Orders in **Cancelled**, **Payment failed** or **Provisioning failed** do not count toward that limit. Every other order of the plan counts, even if you have since deleted its server. ## Find an order ![Orders page in the SinarCloud console with Refresh and Create VPS buttons, status filter buttons All, Pending, Provisioning, Provisioned, Failed and Cancelled with counts, and a search box. Below them, a table of four orders with Order, Status, Plan, Region, Created and Total columns, an actions menu at the end of each row, and Prev and Next buttons under the table](https://mintcdn.com/sinar-cloud/Zz311Jgf5s_A88RD/images/billing-orders.png?fit=max\&auto=format\&n=Zz311Jgf5s_A88RD\&q=85\&s=d59ecdb59b2e4d912d385f8fc6fb1915) The Orders page with status filters, search and the order table The list shows your newest orders first. Each row shows the server name, operating system and order ID, the status, the plan's specs, the region, when the order was created and its total. To narrow the list, click a status button. **Pending** groups **Pending payment** and **Funds reserved**, **Provisioning** shows **Provisioning queued**, and **Failed** groups **Provisioning failed** and **Payment failed**. To find one order, search by server name, region, operating system or order ID. The page loads 50 orders at a time. **All** counts every order, but the other status buttons and the search only cover the page you are viewing. Use **Prev** and **Next** to look through older orders, and click **Refresh** to load the latest statuses. Click a row to open the order. You can also click the actions menu (⋮) at the end of a row to choose **Open details**, **Deploy server** or **Cancel order**. ## Order details ![Order detail page for a provisioned order, with a dark header showing the server name, a Provisioned status, the operating system and the order ID, greyed-out Deploy server and Cancel order buttons next to Billing, and Created, Total, Region, Plan and Billing period below. Under it are a Your server has been provisioned message with a View servers button, the Order items and What you ordered cards, and the Payment and Next steps cards on the right](https://mintcdn.com/sinar-cloud/Zz311Jgf5s_A88RD/images/billing-order-detail.png?fit=max\&auto=format\&n=Zz311Jgf5s_A88RD\&q=85\&s=5da64dbe885c0eac9d6291463bc2a0f0) Order detail for a provisioned server The top of the order page shows the server name, status, operating system and order ID, with a copy button next to the ID. Below them, you see when the order was created, its total, region, plan specs and billing period. The **Billing** button next to **Deploy server** and **Cancel order** opens the Billing page. Below the header, a message explains what to do next for some statuses. It asks you to deploy or cancel a reserved order, or to contact support with the order ID after a failed deployment. Once your server exists, **Your server has been provisioned** appears with a **View servers** button that opens **My VPS**, your server list. * **Order items** shows the server's configuration and breaks the total down into **Price**, **Setup fee** and **Amount**. * **What you ordered** lists the order ID, server name, operating system, region, provider, billing period and dates. * **Payment** shows the **Subtotal**, **Discount** and **Total**, and names each promotion that lowered the price. * **Next steps** links to **View billing** and **Contact support**. It adds **Deploy server** and **Cancel order** while the order is in **Funds reserved**, and **View servers** once the order is provisioned. The **Deploy server** and **Cancel order** buttons at the top work only while the order is in **Funds reserved**. Until the order reaches a final status, the page refreshes itself every 10 seconds. Click **Refresh** to update it right away. ## Deploy a reserved order An order stays in **Funds reserved** when the console placed it but could not start the deployment, for example after a connection error. If this happens on the **Create a VPS** page, the page shows **Failed to start provisioning** with a **Retry** button. **Retry** uses the same settings. You can also deploy the order later from the Orders page. A reserved order does not expire. Your money stays reserved until you deploy or cancel the order. To start the deployment from the order: **1. Open the deploy dialog** Open the order and click **Deploy server**. You can also choose **Deploy server** in the row's actions menu on the Orders page. **2. Check the server name** In **Deploy your server**, check the **Server name**. Under **Access method**, **Generated password** is selected: SinarCloud creates a password for the server and shows it once on the order page. **3. Start the deployment** Click **Start deployment**. The order moves to **Provisioning queued** and the page shows the deployment progress. Under **Generated password**, click **Reveal** or **Copy** and store the password now. **4. Open your server** When **Server is ready** appears, click **Go to Instance**. See [Connect to your VPS](https://docs.sinarcloud.com/vps/connect.md). > [!WARNING] > > The generated password appears only once, right after you start the deployment. SinarCloud cannot show it again and never sends it by email. Store it in a password manager before you leave the page. If you lose it, you can set a new one with **Reset password** on the server's **Access** tab, if the server supports it. Deployment usually takes 1–2 minutes. You can click **Continue in background** to go to **My VPS** while the deployment keeps running. Copy the password first, because it is not shown again after you leave the page. SinarCloud emails the account owners when the server is ready. If SinarCloud cannot start the deployment, the dialog shows the reason and the order stays in **Funds reserved**. Cancel the order to get your money back, or [contact support](https://docs.sinarcloud.com/help/support.md). ## Cancel an order You can cancel an order only while it is in **Funds reserved**. 1. Open the order and click **Cancel order**. You can also choose **Cancel order** in the row's actions menu on the Orders page. 2. In **Cancel this order?**, click **Cancel order** to confirm, or **Keep order** to go back. The order changes to **Cancelled** and no server is created. The reserved total returns to your available balance right away. If you used a **Promo code** or another promotion on the order, SinarCloud returns that use, so it does not count toward the promotion's limits. > [!WARNING] > > You cannot undo a cancellation. To deploy the same configuration later, create a new VPS. A cancelled order still counts as an order. If you cancel your first order, your new orders no longer qualify for first-order offers. Once the deployment starts, you cannot cancel the order. To manage an existing server, see [Manage a VPS](https://docs.sinarcloud.com/vps/manage.md). ## When a deployment fails If a deployment does not finish, the order moves to **Provisioning failed**. What happens to your money depends on the failure: * If SinarCloud knows that no server was created, the reserved total returns to your available balance automatically. On the **Billing** page, the **Server order** entry changes to **Cancelled** and a **Refund for cancelled order** entry adds the money back. Any promotion use on the order is returned too. * If SinarCloud cannot confirm right away whether a server was created, the total stays reserved. The SinarCloud team checks the order and then returns the money to your available balance. SinarCloud does not charge it in the meantime. SinarCloud emails the account owners in both cases, and again when the team has finished checking an order. You cannot retry a failed order. When the reserved total is back in your balance, [create a new VPS](https://docs.sinarcloud.com/vps/create.md). > [!TIP] > > If the reserved amount does not come back, copy the order ID from the top of the order page. Then open **Contact support** under **Next steps** and include the ID in your request. See [Get support](https://docs.sinarcloud.com/help/support.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.