> ## Documentation Index > Fetch the complete documentation index at: https://docs.sinarcloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Redeem a coupon > Redeem a coupon for balance or an AI usage discount, claim a gift with a gift code, use a promo code at VPS checkout, and fix common errors. Coupons and promo codes give you extra balance or a discount on SinarCloud, and gift codes give you free tokens for an AI model. You redeem gift codes and most coupons on the **Billing** page in the console. Promo codes for new servers go in at VPS checkout. ## What a coupon can give you | Type | Where you enter it | What you get | | - | - | - | | Balance credit | **Billing** page, **Redeem** | A fixed rupiah amount added to your balance | | AI usage discount | **Billing** page, **Redeem** | A percentage off AI requests for the models the promotion covers | | Gift code | **Billing** page, **Redeem** | A gift of free tokens for one AI model, claimed as soon as you redeem the code | | VPS discount | **Promo code** at VPS checkout | A discount on the first billing period of a new server | Some promotions cover both AI usage and new servers. Redeem the code on the Billing page to get the AI discount, and enter it at VPS checkout to get the server discount. Each use counts toward the promotion's limits, so a code that allows one use per account works in only one of these places. Balance from a coupon works like any other balance. You can spend it on servers and AI requests. It doesn't bring back a suspended server on its own, though. If your balance now covers the server's renewal, click **Renew now** in the **This server is suspended** notice on the server's page. See [Balance and billing](https://docs.sinarcloud.com/billing/overview.md#renewals). > [!NOTE] > > Coupons don't add token credits, but gifts do. Some gifts open in a popup in the console, and nothing is added until you click **Claim gift**. Others come with a gift code: redeem it like a coupon, and the gift is claimed at once. See [Gift code](#gift-code) and [Token credits](https://docs.sinarcloud.com/ai/token-credits.md). ## Redeem a coupon on the Billing page **1. Open the Redeem dialog** In the console sidebar, under **Account**, click **Billing**. Then click **Redeem** at the top of the page. The **Redeem** button is disabled while your balance is loading or can't be loaded. If your balance doesn't load, click **Retry** on the balance card. The button is also disabled when your wallet is frozen or closed. In that case, [contact support](https://docs.sinarcloud.com/help/support.md). **2. Enter the code** Type or paste the code into **Coupon code**. Gift codes go in the same field. Codes are case-insensitive, so uppercase and lowercase letters both work. ![The Redeem coupon dialog open over the Billing page, explaining that a coupon or gift code credits your wallet, unlocks an AI usage discount or claims a gift. It shows an empty, required Coupon code field with a hint that codes are case-insensitive, a Cancel button and a disabled Redeem coupon button.](https://mintcdn.com/sinar-cloud/Zz311Jgf5s_A88RD/images/billing-redeem.png?fit=max\&auto=format\&n=Zz311Jgf5s_A88RD\&q=85\&s=30b4541f633bcab9d5b7a015c539465a) The Redeem coupon dialog on the Billing page **3. Redeem it** SinarCloud runs a quick security check as soon as the dialog opens. It usually finishes on its own. If a checkbox appears under **Coupon code**, tick it. Then click **Redeem coupon**. The button shows **Redeeming…** while SinarCloud applies the coupon. When it works, the dialog shows **Coupon redeemed**. Click **Done** to close it, or **Redeem another** to enter another code. A gift code works differently: the dialog closes, and the gift popup opens with your gift. See [Gift code](#gift-code). > [!TIP] > > If redeeming fails because of a connection problem or the security check, click **Redeem coupon** again. Keep the dialog open and don't change the code. The coupon is applied only once. ## After you redeem ### Balance credit The dialog tells you how much "has been credited to your wallet." Your balance goes up right away: * **Current Credits** on the Billing page shows the new balance. * The **Transactions** tab lists a **Coupon credit** entry with your code and the promotion name, the amount added and the status **Completed**. Click the entry to see its details. Usually, you can redeem each balance coupon once per account. ### AI usage discount The dialog confirms that the promotion "is now active on your AI usage." From then on: * The discount applies automatically to eligible AI requests. You don't need a new API key or any code changes. * The [Models](https://docs.sinarcloud.com/ai/models.md) page shows the discounted price next to the struck-through regular price, with a tag such as "20% off". * On the [Usage](https://docs.sinarcloud.com/ai/usage.md) page, the **Charge breakdown** of a discounted request shows the full price, the promotion name and the amount saved. The **Promotion savings** report adds up your savings. * Each request gets one discount. If more than one discount covers a model, the largest one applies. * The discount lasts while the promotion runs and has budget left. After that, requests are charged at the regular price. If you redeem an AI discount coupon you already have, the dialog confirms it again. Nothing changes, and the coupon isn't counted twice. > [!NOTE] > > Some AI discounts are applied automatically when you create your account. If your account didn't receive one of these discounts when it was created, entering its code shows "Coupon is unavailable." ### Gift code A gift code claims its gift as soon as you redeem it. The **Redeem coupon** dialog closes, and the gift popup opens with **Gift claimed** above the gift's title. The popup shows how many free tokens you got and the model they pay for, with a line such as "*number* tokens, ready until *date*. They pay for *model* before your balance is charged." Click **View token credits** to open the [Token credits](https://docs.sinarcloud.com/ai/token-credits.md) page. The tokens appear under **Available now**, and the **Grants** tab lists them with the source **Gift**. Your account can claim each gift only once. If you redeem the same gift code again, the popup shows the gift again with the tokens you have left. Once those tokens have expired, run out or been revoked, the popup shows **Already claimed** instead, with "Claimed on *date*. These tokens can no longer be used." ## Use a promo code at VPS checkout VPS discount codes go in when you create a server, not on the Billing page. The **Promo code** field appears only when you're signed in. 1. Go to the **Review** step of [Create a VPS](https://docs.sinarcloud.com/vps/create.md) and find **Promo code**. 2. Enter the code and click **Apply**. 3. If the code is valid, you see **Code YOURCODE applied** and a line telling you how much you saved on this order. The **Pricing** section shows the **Subtotal**, the **Discount** and the amount **Due now**. ![The Review step of Create VPS, with summary cards for the operating system, region, provider, plan, billing period, sign-in and server name. Below them are the Promo code section with an empty code field and an Apply button, and the Wallet card; a Configuration summary and the price sit on the right.](https://mintcdn.com/sinar-cloud/Zz311Jgf5s_A88RD/images/vps-create-review.png?fit=max\&auto=format\&n=Zz311Jgf5s_A88RD\&q=85\&s=815b625677a510fc17941872483f64f6) The Promo code section on the Review step Good to know: * The discount applies only to the price of the first billing period. Renewals are charged at the regular price, and the **Pricing** section tells you what you pay per period after the first one. See [Renewals and expiry](https://docs.sinarcloud.com/vps/renewals.md). * Each order gets one discount. A code you enter replaces any automatic promotion. Without a code, an automatic promotion can still appear as a **Discount**. * The **Confirm your order** dialog also shows the **Subtotal** and **Discount** before you click **Proceed**. * If a code is rejected, **Create VPS** stays disabled. Click **Remove** to clear the code and order without it. * If the order is cancelled, or the server can't be created and your money is returned, the code doesn't count as used. You can use it again while the promotion is still running. * To see the discount later, open the order from the [Orders](https://docs.sinarcloud.com/billing/orders.md) page. Its **Payment** card shows the **Subtotal**, the **Discount** and the **Total**, followed by a line describing the discount, such as "20% off first period". ## Error messages ### On the Billing page Errors appear under **Failed to redeem**. | Message | What it means | | - | - | | Coupon is unavailable. | The code isn't valid for your account right now. It may be mistyped, not started yet, ended, paused or used up, or it may not be offered to your account. A balance coupon you've already redeemed as many times as it allows (usually once) also shows this message. | | This coupon is entered when ordering; it applies to compute orders. | This is a VPS discount code. Enter it in **Promo code** when you [create a VPS](https://docs.sinarcloud.com/vps/create.md). | | Coupon code must contain 3 to 64 letters, digits, underscores or hyphens. | The code is shorter than 3 characters, or it contains spaces or other characters. Check it for typos. | | This code can no longer be redeemed. | This gift code's promotion has ended. | | This code cannot be redeemed right now. | This gift code's promotion hasn't started yet or is paused. Try again later. | | This code has been fully redeemed. | This gift code has been redeemed as many times as it allows. | | This code has been fully redeemed for today. Try again tomorrow. | This gift code has reached its limit for today. Try again tomorrow. | | This code cannot be redeemed by this organization. | This gift isn't offered to your account. | | This gift cannot be claimed right now. | The gift's model isn't available at the moment. Try again later. | | We couldn't complete the security check. Please try again. | The security check wasn't finished within about a minute, or it couldn't run in your browser. Click **Redeem coupon** again, and tick the checkbox if one appears. | | The security check did not pass. Please try again. | SinarCloud didn't accept the security check. Click **Redeem coupon** again. | | Unable to connect to SinarCloud. Check your connection and try again. | The console couldn't reach SinarCloud. Check your connection, then click **Redeem coupon** again with the same code. | If you leave **Coupon code** empty, the field shows "Coupon code is required" and **Redeem coupon** stays disabled. If the security check keeps failing, turn off browser extensions that block scripts on the console, or try another browser. See [Troubleshooting](https://docs.sinarcloud.com/help/troubleshooting.md). ### At VPS checkout Errors appear under **Code rejected**. | Message | What it means | | - | - | | Promo code is invalid or unavailable. | The code doesn't exist, isn't written correctly, hasn't started, has ended or is paused. Balance coupons, gift codes and coupons that only give an AI usage discount also show this message, so redeem them on the Billing page instead. | | Promo code is not eligible for this order. | The code only works for certain plans, regions, images, billing periods, first orders, minimum order amounts or accounts. | | Promo code usage limit has been reached. | The code has been used as many times as allowed, either in total or by your account. | | Promo code budget has been exhausted. | The promotion has used up its discount budget. | | Promo code does not produce a valid discount. | The discount works out to zero for this order. | If a code you expected to work is rejected, check its terms with whoever gave it to you, or [contact support](https://docs.sinarcloud.com/help/support.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.